How to Create and Individual or Family Account
Existing Users: Many clients already have a 10sPortal account in our system but have never logged in to access it online. If you are in our system and need to login for the first time or have lost your username and password, you can go to the login page and use the "forgot my password?" option to receive your username and temporary password by email. If that option does not work you will need to contact Caswell at 512-478-6268 and ask someone to look up your account and reset your password. You can also email firstname.lastname@example.org to request your username and temporary password.
New Users: If you have received an email notification or receipt for booking a court, getting your racquet restrung or for participating in any type of programming at Caswell, you probably have an account and need to get your username and password sent to you. We do not want duplicate accounts in our system. New users can create an account by following the instructions below.
Step 1: Click the Login/Register Button in the Header of Caswell's web site
Step 2: We will be getting a dedicated mobile app soon. Until it becomes availabale, please choose the "desktop" version of 10sPortal (if you see this screen.) We recommend using a computer or laptop to access this site and not a hand held device.
Step 3: Click the often overlooked "Customer Sign Up" button to proceed
Step 4: Complete the registration process. Parents must click the box "Add others to account" to add family members (your kids) to your account as "secondary users" to set up a family account correctly. Individuals can skip the "add others to account" step (add secondary users at any time to become a family account).
Step 5: Your individual or family account should be complete. You are now ready to use 10sPortal to book courts, register for adult clinics or other programming. You will not register your own child for a junior class. It will be done by a Caswell employee.